![]() Receives general guidance and may receive more detailed instruction on new projects.Applies judgment within defined parameters.Identifies possible solutions to a variety of technical problems and takes action to resolve.Works on projects of moderate scope and complexity.Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks.What is expected of you and others at this level BA, BS or equivalent experience in related field.Responds to customer needs and services as assigned.Prioritizes effectively and escalates as needed.Partners with end users to correlate business requirements to technology solutions (strong business acumen). Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. ![]() Installs/removes/configures hardware and software.Provides support via in-person, phone, or remote methods. Works independently or via a team collaboration process. Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.Knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Information Technology oversees the effective development, delivery, and operation of computing and information services. What IT Client Services contributes to Cardinal Health
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |